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The nature and importance of operation management and its key elements wh smith is a british retailer, well-known and publically-quoted book retailer, and newsagent and entertainment product in the uk. Free total quality management papers, essays, and this can be seen in the uk financial services in such an industry it can be said to be one of the most dynamic. 2 business management essay business and management - 993 words difference on the service, which can then spoil the reputation moreover, an effective management style needs to be used and every person working must be aware of his or her duties.
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